FAQ’s
How long does it take to ship my project?
We do all shipping through UPS. Once your project leaves the shop we will send you an email with your tracking code. Please refer to the chart for shipping estimates. Expedited shipping options can always be discussed if needed. Please note holidays may change transit time.
Where is Merch Buddy located?
We our proud residents of the Tampa Bay area in Florida. Go Bolts!
What's up dude, can I stop by anytime and check out the shop?
For the privacy of our client’s projects and safety reasons, we no longer offer tours of the shop. But feel free to check out our Instagram for daily updates.
Can I come pick up my order?
Even if you’re local, we still prefer to ship your order. It is just a smoother route for both you and the shop to take.
What is the turn around time on an order?
Shirts, hats, and stickers take up to 7 - 10 business days
Enamel pins, patches, and posters are a 14 day minimum
* not including shipping time *
What is Merch Buddy’s shop minimum?
Screen printing: 48-60 shirts (depending on color and locations)
Embroidery: 12-24 hats (depending on stick locations)
Stickers: 50-200 (depending on sticker size)
Enamel Pins: 100 units
Gig Posters: 50 units
Patches: 100 units
Do you make samples?
We do not, but we will work with you every step of the way during the digital mock stage and will only produce your approved artwork.
What is acceptable artwork?
For all screen printing jobs we need vector .ai (Adobe Illustrator) files. If any job has multiple colors we ask for them to be separated in Illustrator before sending them. If you only have access to .psd, .jpeg or .pgn files there could be some artwork fees needed to prep the files for production. For embroidery jobs, we only accept .dst files.
If you are confused on the lingo and don’t know what any of this means, feel free to contact us anytime!
Where do I send my artwork?
Please send all artwork files to yourmerchbuddy@gmail.com
What if I do not have any original artwork to provide?
We have a great list of freelance graphic artists who we proudly stand behind. If you do not have any artwork for the project we will connect you with an artist to help design the perfect shirt.
When is my order considered placed?
When artwork has been approved and payment has been submitted.
How do I pay for my order?
We ask for all jobs to be paid in full before we begin production. Payments can be made via PayPal and Cash App. In some cases, we can run debit card transactions over the phone - please note there will be a 2.7% processing fee.